WildTornado Casino Privacy Policy

At Wild Tornado, we are committed to protecting your personal information and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at wildtornado.casino. By registering an account or using our platform, you agree to the terms outlined in this document. We encourage you to read it carefully.

Here at WildTornado, we operate under Novatrix SRL, registered in Costa Rica, and are licensed by the Tobique Gaming Commission (License No. 0000002). We take our legal and ethical obligations seriously, and our approach to data protection reflects that commitment.

1. Information We Collect

When you use our Wild Tornado online casino services, we may collect the following categories of personal data:

1.1 Registration and Identity Data

• Full name, date of birth, and gender
• Email address and contact telephone number
• Residential address, city, country, and postal code
• Username and encrypted ROs^Tt3_Wr]g+WOX
• Government-issued identification documents (passport, national ID, driver's licence)

1.2 Financial and Transaction Data

• Payment method details (credit/debit card numbers, e-wallet identifiers)
• Deposit and withdrawal history
• Transaction amounts, dates, and currency information
• Source of funds documentation where required by law

1.3 Technical and Usage Data

• IP address, device type, operating system, and browser type
• Session duration, pages visited, and features used
• Geolocation data (country and region level)
• Cookies, pixels, and similar tracking technologies

1.4 Communications Data

• Records of your interactions with our 24/7 live chat support team
• Email correspondence sent to support@wildtornado.casino or complaints@wildtornado.casino
• Survey responses and feedback you choose to share with us

2. How We Use Your Information

At WildTornado Casino, we process your personal data only where we have a lawful basis to do so. We use the information we collect for the following purposes:

• Account management: We use your registration data to create and maintain your player account, verify your identity, and enable the Wild Tornado casino login process.
• Payment processing: We process your financial data to handle deposits and withdrawals through our supported payment methods, including Visa, Mastercard, Skrill, Neteller, and cryptocurrency options.
• Regulatory compliance: We are required to verify your identity and conduct KYC (Know Your Customer) checks under applicable anti-money laundering laws and our licensing conditions.
• Responsible gambling: We use your gaming activity data to monitor for signs of problem gambling and apply appropriate safeguards when necessary.
• Promotions and bonuses: We use your account data to apply eligible offers, including our Welcome Pack, Tornado Boxes, Wheel of Fortune promotions, and Wild Tornado casino bonus credits.
• Service improvement: We analyse usage patterns to improve our platform, game library, and mobile app experience.
• Marketing communications: Where you have consented, we may send you promotional emails and notifications about offers, tournaments, and new features at Wild Tornado.
• Fraud prevention and security: We monitor transactions and account behaviour to detect and prevent fraudulent activity, unauthorised access, and abuse of our services.

3. Cookies and Tracking Technologies

Our WildTornado platform uses cookies and similar technologies to deliver a better user experience, remember your preferences, and analyse traffic patterns. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including the wildtornado casino login session management.
• Analytical cookies: Help us understand how players interact with our site and Wild Tornado slots sections.
• Preference cookies: Store your language, currency, and display settings.
• Marketing cookies: Used to deliver relevant advertising and track the effectiveness of our campaigns.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our Wild Tornado online casino services.

4. Sharing Your Personal Data

We do not sell your personal data to third parties. However, at Wild Tornado, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors: To facilitate secure financial transactions through our supported deposit and withdrawal methods.
• Identity verification providers: To comply with KYC and AML obligations under our Tobique Gaming Commission licence.
• Game software providers: Including NetEnt, Evolution, Pragmatic Play, and others whose platforms power our 5,000+ game library.
• Analytics and marketing partners: Strictly under data processing agreements to improve our services.
• Regulatory and legal authorities: When required by applicable law, court order, or our licensing obligations.
• Dispute resolution: We may share relevant data with EGIS (our approved ADR provider, reachable at disputes@egis-adr.com) when handling formal complaints.

5. Data Retention

Here at WildTornado Casino, we retain your personal data only for as long as necessary to fulfil the purposes described in this policy. In practice, this means:

• Account data is retained for the duration of your active account plus a minimum of five (5) years following account closure, as required by our regulatory obligations.
• Transaction records are kept for a minimum of five (5) years to comply with anti-money laundering legislation.
• Communication records may be retained for up to two (2) years for quality assurance and dispute resolution purposes.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our Wild Tornado casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your personal information.
• Right to restriction: You may ask us to limit how we use your data in specific situations.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where we rely on your consent as our legal basis, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@wildtornado.casino. We will respond to all valid requests within a reasonable timeframe as required by applicable law.

7. Security Measures

We at WildTornado take data security seriously. We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption across all pages, secure payment gateways, restricted internal access to sensitive data, and regular security audits of our systems and infrastructure.

8. Third-Party Links and Services

Our Wild Tornado casino platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party platforms you visit independently of our services.

9. Restricted Countries

At WildTornado Casino, our services are not available to residents of certain jurisdictions, including the United States, United Kingdom, Canada (Ontario and New Brunswick), Russia, China, and other restricted territories. If you access our platform from a restricted country, we may be required to close your account and return your funds in accordance with applicable regulations.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our WildTornado platform. Continued use of our services after such notification constitutes your acceptance of the revised policy. We recommend that you review this page periodically to stay informed of how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data at Wild Tornado, please reach out to our team:

• General support: support@wildtornado.casino
• Complaints: complaints@wildtornado.casino
• Dispute resolution (ADR): disputes@egis-adr.com
• Postal address: Novatrix SRL, Cartago, Oreamuno, Potrero Cerrado, 30703, Costa Rica

We are dedicated to handling your enquiries promptly and transparently. Our Wild Tornado support team is available 24/7 to assist you with any privacy-related concerns.